Shipping + Delivery Policy

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Last Updated: April 2023

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Naila Hussain strives to provide fast and efficient shipping/delivery for all orders. Please read the following policy to understand how shipping/delivery works

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Processing Time

After payment is made, orders will take anything between a few days to a few weeks to create. You will be provided with a specific time estimate when you have placed your order.

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Delivery Time

Once your order has been created, it will be shipped the next working day. Delivery time varies depending on your location however, once shipped, you will receive a tracking number via email so you can track your package.

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Orders are not shipped or delivered on weekends or holidays (this includes bank holidays in England & Wales).

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Naila aims to ship all orders with an express and (if possible) next day delivery service. Hence, all orders usually reach their destination within 1-5 days. Delivery time may be longer if you are based outside the UK.

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Please note that while Naila strives to ensure that your order is delivered within the estimated timeframe, delays may occur due to unforeseen circumstances. In such cases, please email contact@nailacreates.com to resolve any issues as quickly as possible.

 

Delivery Companies

Naila works with a variety of delivery companies to ensure your order is delivered to you in a timely and secure manner. Well-known and reputable companies such as FedEx, DPD, and Royal Mail are used for domestic and international deliveries.

 

International Delivery

For international shipping/delivery, please note that additional customs charges, taxes, and fees may apply. Naila is not responsible for any additional charges that may be incurred during shipping/delivery.

 

Lost or Damaged Packages

If your package is lost or damaged, please email contact@nailacreates.com to file a claim. You must ensure that you include pictures of the damage and ensure that you send this information within 5 working days of delivery.

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Please ensure that your shipping address is accurate and complete. Naila is not responsible for any delays or additional shipping/delivery costs incurred due to an incorrect or incomplete address.

 

If you have any questions about this shipping/delivery policy, please email Naila at contact@nailacreates.com